Shipping & Returns

CANADA

$250 Maximum Shipping within Canada, excluding the Yukon, Northwest Territories & Nunavut, applies to modular Kit Rack and Elite Kit Rack wine racks ordered online with the following restrictions:

a) Only modular kit wine racks are eligible; shipping and/or handling fees will apply to all other products we offer for sale;

b) Our Maximum Shipping offer is extended to individual users ordering modular racking for a single installation in one location.  The intent of this offer is to control costs for Canadian customers wishing to build a complete wine cellar using multiple units.

c) Federal and/or Provincial sales taxes are applicable on all orders shipping to a Canadian destination.

d) Genuwine Cellars ships to most major metropolitan areas, but if you are located outside of our normal shipping network $250 Maximum Shipping (at the sole discretion of Genuwine Cellars) may NOT apply. In that case we will contact you directly to offer a fair and reasonable shipping quote (and we will likely meet you halfway);

e) $250 Maximum Shipping only covers basic shipping of the product to your address. It does not and will not cover any duties, taxes, custom charges, etc. [see ‘All Destinations’ below]. Furthermore, free shipping does not include the cost of lift-gates or other additional courier/shipping fees or charges required to deliver the product safely to your location; and

f) Genuwine Cellars reserves the right to waive its $250 Maximum Shipping policy if we suspect any misconduct, abuse, or otherwise illegal or untoward behavior.

All other products that do not qualify for Free Shipping will have specific shipping charges presented to you during the online checkout or by a custom shipping quotation by phone or email after your purchase.

Please continue reading below with All Destinations.

 

UNITED STATES OF AMERICA

Free Shipping within the continental United States applies to modular kit wine racks ordered online with the following restrictions:

a) Orders for Kit Rack must meet $100 minimum; Orders for Elite Kit Rack must meet $250 minimum;

b) Only modular kit wine racks are eligible; shipping and/or handling fees will apply to all other products we offer for sale;

c) Genuwine Cellars ships to most major metropolitan areas, but if you are located outside of our normal shipping network free shipping (at the sole discretion of Genuwine Cellars) may NOT apply. In that case we will contact you directly to offer a fair and reasonable shipping quote (and we will likely meet you halfway);

d) Free shipping only covers basic shipping of the product to your address. It does not and will not cover any duties, taxes, custom charges, etc. [see ‘All Destinations’ below]. Furthermore, free shipping does not include the cost of lift-gates or other additional courier/shipping fees or charges required to deliver the product safely to your location; and

e) Genuwine Cellars reserves the right to waive its free shipping policy if we suspect any misconduct, abuse, or otherwise illegal or untoward behavior.

All other products that do not qualify for Free Shipping will have specific shipping charges presented to you during the online checkout or by a custom shipping quotation by phone or email after your purchase.

Please continue reading below with All Destinations.

 

ALL DESTINATIONS

Genuwine Cellars gladly accepts orders from all around the globe.  Available product lines, shipping rates and fees may vary depending on the delivery address for your order. We will contact you with a custom shipping quote, although there may be limitations on where and whether we can ship to your location.

All shipping costs provided online through Genuwine Cellars Online are based on shipping to major Canadian or American cities (excluding all locations in Alaska, Hawaii, Yukon, Northwest Territories & Nunavut). Extra charges may apply for smaller towns, rural and/or remote locations.

All orders containing multiple items from different product categories may receive, at the sole discretion of Genuwine Cellars, a custom shipping quote based on the size, weight and destination of the item(s).

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility. Additional shipping and handling charges may also apply to items of unusual size or weight.

You are responsible for assuring that the item(s) you ordered can be lawfully imported to the destination country. When ordering from Genuwine Cellars, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

LIMITATIONS

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Genuwine Cellars, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

 

PRIVACY

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. If the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the customs form. Customs authorities require the value of the gift item to be stated directly on the package.

 

RETURNS & REPLACEMENTS

Upon receipt of your purchase, please check to make sure it is in excellent condition. If there is any damage to the package, please note this on the courier waybill. Inspect all contents carefully to verify that you received the proper item(s) with their proper specifications. Also ensure that the amount that you were billed is accurate. Please keep the original packaged box, as it may be needed if damage occurred during shipping.

Any problems with your order will be rectified as quickly as possible.

Please call us at 1-866-415-7181, extension 223.

If you are not completely satisfied with your purchase, please contact our office and we will arrange for your purchase to be returned to us. We stand behind our products 100% and want you to be fully satisfied with your purchase. You can return an item within 30 days of receipt. Call us at 1-866-415-7181 extension 223 prior to returning your purchase to receive a return number and our address as some items may not have been mailed directly from us. Genuwine Cellars is not responsible for any shipping charges which incurred from your purchase, although we may elect to pay the return shipping cost (to be determined on a case-by-case basis). Please package the item(s) securely so we receive it in its original condition. Items must be unused, in their original packaging with all materials with it. We will credit you the value of your purchase upon return of your purchase. (Genuwine Cellars reserves the right to charge up to 20% for a restocking fee.)

If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers.

You will be refunded back in the same manner that you purchased the item in. If you paid by check or money order, please allow for extra processing time. We can also issue you a store credit or an exchange for your item.

 

WARRANTY

Warranties on your purchase come directly from the manufacturer. In the case of wine kit racks, that is Genuwine Cellars. In the case of any other product, please fill out your warranty card and mail it directly to the manufacturer.

Genuwine Cellars is not responsible for any damage to self or property you may incur from the purchased product.  Genuwine Cellars Online Warranty Page.